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How sgwin Protects Your Legal Rights

When you open an account with us, your personal data, payment history and withdrawal requests are handled under clear terms that respect your rights and local law.

Account security firstTransparent withdrawal processLocal payment privacyYour data rights
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REACH OUR LEGAL TEAM

How to Contact Us About Policy

We answer questions about your account terms, data rights and payment disputes through multiple channels so you reach us in the way that suits you. Our support team handles account-related legal requests from Monday to Sunday, 08:00–23:00 Jakarta time. You can also reach our legal contact by email for formal requests to access your data, dispute a charge, or close your account.

Team online

Live Chat

Available Monday–Sunday, 08:00–23:00 Jakarta time. Ask about your account terms, withdrawal holds, or dispute a transaction directly with our team.

Email Support

Send formal requests to access your personal data, file a payment dispute, or request account closure to our legal inbox. We reply within two business days.

Account Settings

View your full deposit and withdrawal history, payment method details and account agreements inside your sgwin account under Settings > Legal & Privacy.

HOW WE SECURE YOUR TRUST

Data Handling, Cookies and Account Security

Your account security starts the moment you register. We use encrypted passwords, two-factor authentication (available in your Settings), and SSL encryption on every page so your login details and payment data stay…

Encrypted Logins

Your password is encrypted and never stored in plain text. Enable two-factor authentication in Settings to add a second layer of protection to your account.

Payment Security

DANA, OVO, GoPay and QRIS transactions use bank-level encryption. We verify every withdrawal request before sending funds and log all transfers for your records.

Data Retention

We keep your account history and transaction logs for three years after your last activity so you can request records and verify past activity if needed.

Cookie Management

We use cookies to keep you logged in and remember your preferences. Adjust cookie settings in your browser or request details through live chat.

Third-Party Privacy

Your personal data is never sold or shared with marketers. We share minimal payment details only with our banking partners to process DANA, OVO, GoPay and QRIS transfers.

Data Access & Deletion

Open live chat or email us to request a copy of your data, ask us to correct details, or file a deletion request. We process all requests within 30 days and confirm completion.

Questions About Your Rights and Our Terms

Below are the legal questions we hear most from account holders in Indonesia. If your question isn't answered here, reach out to our support team using the contact methods above.

You can close your account anytime by navigating to Settings > Account Management and selecting 'Close Account'. We'll verify your identity, process any pending withdrawals, and securely delete your personal data after three years of inactivity in line with local regulations.

Withdrawals via DANA, OVO, GoPay or QRIS usually arrive within 15 minutes after we verify your request. Bank transfers may take 1–2 business days depending on your bank. We check every withdrawal against your account history to prevent fraud.

Yes. Open live chat or email us with your transaction ID and the reason for your dispute within 30 days of the transaction. We'll review your account history, contact the payment provider if needed, and reply with a resolution within five business days.

We collect your name, email, phone number, payment details and transaction history to operate your account securely. We keep this data for three years after your last activity, then delete it unless local law requires us to retain it longer. You can request a copy anytime.

Your deposits are held in segregated accounts separate from our operating funds. Where local law permits, we maintain insurance on player funds. If sgwin ceases operations, your balance is returned to your registered payment method within 30 days.

You can log in from any device using your registered email and password. Access depends on local law in your region. If you log in from an unfamiliar device, we may ask you to verify your identity through email or live chat to protect your account.

Submit a data deletion request through live chat or email. We'll remove your personal information from active systems within 30 days. Some data (transaction records, withdrawal proofs) may be retained for three years for legal and tax compliance where local law permits.

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