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How sgwin Protects Your Privacy

When you open an account with us and deposit via DANA, OVO, GoPay or QRIS, your personal information and transaction history stay secure.

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Contact Us About Your Privacy

Team online

Live Chat

Reach our support team in the lobby between 08:00 and 23:00 Jakarta time. We answer privacy questions, data requests and account access concerns within one business day.

Email Support

Send privacy inquiries to our support address. Include your username and a description of your request. We respond to data access and correction requests within three business days.

Account Settings

Update your personal information, contact details and communication preferences directly in your account dashboard. Changes take effect immediately once you save them.

DATA SECURITY STEPS

How We Handle Your Information

Encryption on File

Your password, account number and payment details are encrypted when transmitted and stored. Only authorised sgwin systems can decrypt this information to verify your withdrawals or process your DANA, OVO, GoPay or QRIS deposits.

Cookie & Device Tracking

We use cookies and device identifiers to remember your login session, detect unusual access from new locations, and prevent fraudulent account takeovers. You can disable non-essential cookies in your browser; login may require extra verification steps.

Retention Schedule

Transaction records and withdrawal proof stay on file for seven years to comply with local financial regulations. Personal contact details are kept only while your account is active; you can request deletion once you close your account.

Payment Partner Access

DANA, OVO, GoPay and QRIS partners receive only the minimum data needed to clear your deposit or confirm your payout. They cannot access your gaming history, account balance or other personal details outside the transaction.

Third-Party Data Sharing

We do not sell your data to marketers or brokers. We may share anonymised gameplay trends with game studios for product research, but nothing that identifies you personally or links to your payment method.

Changing Your Preferences

Request corrections to your name, phone, email or address anytime via live chat or account settings. Request erasure of data you no longer need for account verification; we'll confirm what we must keep for compliance.

Your Privacy Questions Answered

Withdrawal records and transaction logs stay in our system for seven years as required by local financial law. Personal contact details like your email and phone are deleted unless you request to keep them on file. Account balance and gaming history are archived and no longer visible to you.

No. We never see or store your payment app passwords. When you deposit, your DANA, OVO, GoPay or QRIS app handles the login and verification directly. We only receive confirmation that your transfer cleared and the amount received. Your payment credentials stay entirely with your bank or digital wallet.

Device data, browser type and IP address are retained for 90 days to monitor for suspicious access patterns and help you recover your account if needed. After 90 days, we keep only summary statistics that don't link back to you personally. You can review recent devices in your account security settings.

Yes. Contact our support team via live chat or email and request a data export. Depending on local law, we'll compile your account details, transaction history, deposits via DANA, OVO, GoPay or QRIS, and communication records into a file. Response time is typically three to five business days.

Log out immediately and contact our live chat team or email support with the time and details. We'll review your account access logs and transaction history. If fraud is confirmed, we secure your account, reverse unauthorised withdrawals where possible, and help you reset your password and two-factor authentication.

Studios that host live tables or slot lobbies receive only anonymised session data — game title, session length, outcome type — never your name, contact details, payment method or account balance. This helps them monitor table performance and game fairness. Depends on local law whether studios store this data offshore.

Open any promotional email and click the unsubscribe link at the bottom. Your email will be removed from marketing lists within 24 hours. You'll still receive transactional emails about withdrawals, deposits and account security. Adjust notification preferences in your account settings anytime.

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